The 2017 Waze Driver Satisfaction Index



Our third annual review of the best and worst places around the world to be a driver, a.k.a. the Waze Driver Satisfaction Index, is here. Our index ranks the Wazer experience in metros and countries based on a scale of 10 (satisfying) to 1 (unhappy) across six key factors:
  1. Traffic: density and severity of traffic
  2. Quality: road quality and infrastructure 
  3. Road Safety: density of reported accidents, road hazards, and weather
  4. Driver Services: access to gas stations and easy parking
  5. Socioeconomic: access to cars and impact of gas prices
  6. Wazeyness: happiness and helpfulness of the Waze Community
This year, our methodology has expanded to represent an even larger portion of our growing Waze Community. The 2017 index now includes 2 new countries—shout outs to Ukraine and the Dominican Republic!—and 11 new metros:
  • Li├Ęge, Belgium
  • Ghent, Belgium
  • Perth, Australia
  • Bristol, United Kingdom
  • Ottawa, Canada
  • Milton Keynes, United Kingdom
  • Manchester, United Kingdom
  • Cluj-Napoca, Romania 
  • Cape Town, South Africa
  • Kiev, Ukraine
  • Santo Domingo, Dominican Republic
As for the results...the best place to be a driver is (drumroll): The Netherlands. The European nation takes the top spot in our index thanks to prime traffic conditions, road quality, and infrastructure. 

Click to enlarge

And beyond The Netherlands, Europe is our big winner by region, with 8 of our top 10 most-satisfying countries to drive located in Europe, including:
  • France
  • Czech Republic
  • Belgium
  • Spain
  • Slovakia
  • Sweden 
  • Hungary
So, where is it not-so-great to be a driver? No. 1 in the unhappy rankings goes to The Philippines. The island nation, while ranking amongst the top in Driver Services in the Asian Pacific region, continues to struggle on traffic, Wazeyness, and socioeconomic factors—much like the other 4 countries that round out the worst places to be a driver in the world: Dominican Republic, El Salvador, Indonesia, and Russia. 

Wazers, although there are winners and losers in our Driver Satisfaction Index, we have important work to do across the globe, especially when it comes to congestion. In this year's global rankings, no country scored above an 8 in traffic. The top-ranking country, the Czech Republic, scored a 7.67 in our traffic index, while our global average is a 4.95.

Wondering how you can help? Keep up the reporting and join us in our fight to not only outsmart traffic, but eliminate it altogether. Better yet, take on and even bigger role in the community by joining the ranks of our Waze Map Editors to start fixing the map. 

Need more inspiration? Thanks to our inspiring and powerful Connected Citizens partners in places like Ghent, Belgium; Budapest, Hungary; and Rio de Janeiro, Brazil; when we work together to pair our data with city and metro insights, we've proven we can help reshape traffic flow, decrease accidents, and improve road quality all over the world. In other words, there is hope in teamwork! 

Wishing all Wazers a satisfying drive,
The Waze Team


Source: Waze data, September 2017. Socioeconomic data on gas prices and access to cars is also part of the index, but no highlighted here. Data comes from the World Bank 2014. 



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