Global Driver Satisfaction Index


Waze evaluated the driving experience of 50 million users in 32 countries and 167 metro areas to create the world’s first “Driver Satisfaction Index”, a single numerical score from satisfying (10) to miserable (1).

The Waze Driver Satisfaction Index is based on six key factors:
Traffic Level by frequency and severity of traffic jams
Road quality and infrastructure
Driver safety based on accidents, road hazards and weather
Driver services like access to gas stations and easy parking
Socio-Economic* including access to cars and impact of gas prices
“Wazeyness,” the level of helpfulness and happiness within the Waze community

See full documentation here.
*World Bank




Best and Worst Places to Be A Driver?

The Dutch driving experience can’t be beat! Despite the fact that the Netherlands is one of the most densely-populated countries in the world - behind Bangladesh, South Korea and Taiwan - the country performed best overall and outranked all other countries with the least amount of traffic.
On a city level, Phoenix, Arizona has the best driving conditions in the world, with low traffic and self-identified “happy” drivers.

Several Latin American countries including El Salvador and Guatemala are the toughest places to be a driver right now, ranking last due to frequency and severity of traffic jams, lack of driver services, and poor road infrastructure.






Let’s Talk About Traffic

The Netherlands, Slovakia, Sweden, and Czech Republic all reported an easy, breezy driving experience in the Top 5. Believe it or not, the U.S. and France have some of the lightest traffic in the world thanks to smaller cities with appropriate infrastructure that’s easy to navigate.

On a city level, Manila reported the worst traffic on Earth, with Rio de Janeiro, Sao Paulo, and Jakarta not far behind.

In fact, Indonesia had the most cities on the list (8!) inferring a dreadful driving experience country-wide.










The Power of Positivity

Waze was built around the belief that we are all in this together. The app empowers travelers to share information that may keep a neighbor out of traffic, or help save a life during dangerous weather. Wazers can even thank one another for their reports.

This circle of community values and good vibes breeds what we call “Wazeyness” - a positive state of mind - even when stuck in traffic. So where are drivers most Wazey?

Belgium is the most Wazey country on Earth, winning by instances of gratitude and drivers who consider themselves happy (measured by the Mood they’ve chosen to represent them on the Waze map.) Indonesian drivers are most likely to feel stressed or unhappy - with eight cities sporting the worst traffic in the world, who can blame them?

Chilean Wazers are some of the most positive, while Italian drivers are some of the most frustrated - despite Chile ranking poorly on several indices and Italy’s stellar road ratings! It seems driver happiness is truly a state of mind.






Still want more?
Country rankings by index, download .pdf
Metro rankings by index, download .pdf
Big Metro rankings by index, download .pdf


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